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ADOBE ROBOHELP INTERNAL TRAINING MANUALS
ADOBE ROBOHELP INTERNAL TRAINING SOFTWARE

We all know how Google loves well-structured, interlinked, keyword-rich content, so your help documentation will rank highly. Your customers might turn to Google before they go to your website. No need to build and maintain a platform from scratch - instead, use a tool that already has all the features you need. The right help authoring tool makes it easy to switch to the correct language - both for your team and for your customers. Serving customers in multiple languages can quickly turn into a headache. No more wasting time searching for the latest document version or trying to gather scattered comments into one document. Let the team write, comment, and edit together in one document to get the best customer support material possible. Easy to write, easy to edit, easy to update. Write a text once, then compile it into different formats from the same source.

Save time with single-source and topic-based authoring.

There are several advantages to using help authoring tools. Others are more powerful XML based authoring tools that require more tech experience from the user but can fit more demanding processes. Many tools offer a “What You See Is What You Get”-view (WYSIWYG), which makes it easy to see the impact of any changes.

Customizing the interface, so it fits your brandĪ few tools offer more advanced features, such as customization, increased security functions, and analytics tools.

Adding multiple authors to collaborate on the same text.

Managing indexes, tables of contents, or images.

Adding a source text that you can compile into different formats, called single-source authoring.

Some of the basic features you can expect from any help authoring tool include:

Most businesses will do well with a solution somewhere in between. Help authoring tools range from basic versions with simple features to advanced component content management systems (CCMS) that manage information on a granular level. You’ll often see it as a FAQ section or support document section on a company’s website.

ADOBE ROBOHELP INTERNAL TRAINING SOFTWARE

Some simple tips to get you started with creating useful help documentsĪ Help Authoring Software or Help Authoring Tool (HAT) is a content development tool that lets you create, manage, and distribute support documentation.

Why you should consider using help authoring tools.

This is why it's important that you choose the right help authoring software.īut, before we get into which help authoring tool you should consider for your business, let's dig a bit deeper. It’s no easy task to build, maintain, and improve a self-service portal that helps customers navigate to the right information level for their needs and solve their issues. In fact, a customer service barometer from American Express even shows that 63% of customers prefer to solve their issues using automated self-service, such as a website or mobile app.

Money savings on customer service as there are fewer support tickets, messages, and calls.

The ability to provide a standardized, ideal support experience.Your customers to be satisfied as they get help immediately, around the clock.This can be a dream come true for both your users and your business as it allows:

One way to ensure that you provide users with the information they need is to make use of help authoring software to help create a customer self-service portal for your users. Knowledge of Dreamweaver, Visio, SnagIt, SharePoint, Captivate, HTML, FrontPage, Fetch, Adobe FrameMaker, others.You already know that customer support is crucial, but did you know that 55% of customers claim that easy access to information and support can make them fall in love with a brand? Specialties: MS Word (styles, macros, TOA, TOC, templates, outline numbering, etc.), PowerPoint, Adobe Acrobat Professional, Adobe Photoshop, SnagIt, Adobe RoboHelp, IBM 3270 (green screen applications), Excel. Communications with high-net-worth clients

ADOBE ROBOHELP INTERNAL TRAINING MANUALS

Continuity of Business/Disaster Recovery Manuals I have written or edited communications that cover most of the range of subjects that ever need to be provided by a corporation to its employees: My software documentation provides clear, well-organized, jargon-free information that can be easily understood by non-expert readers:Īs Technical Writer, I also provide Business Analyst support to IT and business departments in development of applications with intuitive interfaces.ĬORPORATE COMMUNICATIONS WRITER AND EDITOR Technical Writer and Corporate Communications Writer with a proven track record of creating value with highly developed technical and corporate communications.